Once you have placed your order, we will immediately begin processing it. However, please note that some items may need to be transferred from our interstate and local warehouses before they can be shipped from our Sydney Warehouse. This may result in a shipping time of 1 to 5 business days for most items. In case of any delay in dispatching your order, we will inform you promptly.

Please note that Production Items and Made to Order Products may take up to 10 business days to be produced. If this applies to your order, we will notify you as soon as possible.

*Please allow an additional 1-2 business days for regional areas and for orders placed on weekends and public holidays.

Whilst all care is taken to dispatch your order as soon as possible, we will take no responsibility or liability for late deliveries. As a result, it is advisable to not book your electrician for installation of your lights until they have physically arrived to your premises.
Shipping Charges (Australia)
Shipping is calculated upon checkout after you have added all your items to your shopping cart.

Please note that products over 1.2M in length or bulky items may attract an additional shipping charge in which case we will let you know as soon as possible.

Warranty:
To claim a warranty, you must provide proof of purchase, and the faulty product must be within the warranty period specified by the manufacturer. The warranty covers replacement only, unless stated otherwise. Please note that SE Lighting is not responsible for any electrical costs associated with a faulty product. If the product requires installation, it should be done by a licensed electrician in accordance with Australian and New Zealand laws. We may ask for evidence of installation by a licensed electrician when claiming a warranty.

Goods damaged in Transit or Short Deliveries:
In case of any damage during transit or shipping errors, please contact us within 7 days of receiving your order at hello@selighting.com.au, and we will rectify the order.

Returns:
If you change your mind or no longer require the product, you may return it to our warehouse within 30 days. The product must be in its original packaging and not used. Please note that if the product box is damaged, it may affect your return result. We will process returns as store credit, valid for 12 months from the date of issue. If you opt for a refund, a 15% restocking fee will be charged. The customer is responsible for the return delivery. We cannot accept custom-made or altered items back.

Procedure:
To claim a warranty or return, email us at hello@selighting.com.au with the following information: invoice or order number, reason for warranty/return, and supporting evidence.

Liability:
SE Lighting is not liable for any losses, damages, expenses, or costs resulting from your access and/or use of our website or acts of negligence.

Governing Law:
All disputes between SE Lighting and the customer related to these terms and conditions are governed by South Australia laws.