Refund policy
If you have changed your mind on a product, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@selighting.com.au Please note that returns will need to be sent to the following address: 58 Smith Street Naracoorte SA 5271
The customer is responsible to arrange and pay for the return delivery.
You can always contact us for any return question at hello@selighting.com.au
Warranties
For all warranty claims, please ensure you have your proof of purchase and that the faulty product is within the applicable manufacturer's stated warranty period. Warranty is limited to replacement unless otherwise negotiated.
Under no circumstances will SE Lighting be liable for any electrical costs associated with a faulty product.
Please note that all electrical items that require installation must be done by a licensed electrician in accordance with Australian laws and regulations. If you are claiming a warranty on a particular item, we may ask you to provide evidence that it has been installed by a licensed electrician.
Damages and issues
It is inevitable, accidents do happen, Please inspect your order upon receiving and contact us within 7 days of receiving your order- at hello@selighting.com.au, if the item is defective, damaged or if you receive the wrong item, so that we can begin rectifying the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, gift cards or customised products.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Returns will be processed as a store credit which is valid for up to 12 months from the date of issue to use on any of our products. If you would like to opt for a refund please note it will incur a 15% restocking fee.
The customer is responsible to arrange and pay for the return delivery.
For items that have been made to order or custom made or altered in any way, unfortunately we cannot accept these items back.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@selighting.com.au
Liability
We exclude and are not liable for, all liabilities, losses, damages, expenses and costs of any kind (including without limitation any indirect and consequential losses, such as commercial or economic loss of any kind, and/or expenses incurred for installation services) as a result of or in connection with your access and/or use of our website, and/or any of our acts or omissions (including negligence).
Governing Law
Any argument relating to the terms and conditions between SE Lighting and the customer shall be governed by the laws of South Australia, Australia.